“It’s blossomed into a lot more”
Each IRT mission accumulates extensive documentation over its lifespan—from the initial application for assistance to the after-action report. One milestone last year was the introduction of a ServiceNow-based solution to streamline the application and data management processes. Moving to digital workflows has permitted IRT staff to dedicate more time for outreach to DoD and community stakeholders.
“We saw an opportunity to show the customer what ServiceNow can do and it’s blossomed into a lot more,” said Bauman, who managed the implementation. “The customer can focus on other priorities and raise awareness of IRT’s valuable training and community service benefits.”