We have the expertise and flexibility to handle the federal government’s ServiceNow needs.

Our goal as a trusted premier partner with ServiceNow is to help clients get the most out of their investment. We do this by developing unique capabilities, building scalable systems, creating best-practice solutions, and following a standard implementation process. This enables us to respond quickly and efficiently to our client’s needs and ensure they get the features they need, in a stable and maintainable system.

We are focused on demonstrating excellence in the key areas where there is high demand and we have strong technical expertise. We recruit people with strong technical acumen, test them to confirm they have the necessary skills, ensure they obtain ServiceNow certifications, and empower them to build great software solutions for our clients. Half of our developers each possess over five years of experience with the ServiceNow platform. In addition, all our staff members have gone through a comprehensive training program before supporting any client engagements.

ServiceNow Capabilities

IT Service Management (ITSM)

Using ServiceNow, LMI offers change management, incident management, customer service and helpdesk, and problem management support to our federal customers. Our highly trained staff members are deeply familiar with these processes, which help to automate workflows and improve productivity.


IT Business Management (ITBM)

We employ agile methodology to ensure our clients see results. With financial, portfolio, governance, risk, and compliance management, ServiceNow easily connects to other systems within an organization by using industry-standard connection protocols. With improved project quality, budget planning, and resource balancing, our clients see meaningful outcomes in real time.


Human Resources (HR)

Nearly 50% of our ServiceNow developers have experience with the HR modules, which automate and streamline processes, enabling self-service employee requests and increasing employee satisfaction. The application offers tailored, automated, and paperless solutions for onboarding, performance management, and other life events.


Custom Applications

LMI has built many custom applications to improve management processes for both civilian and military agencies. In addition, our ServiceNow-certified team of experts has implemented an onboarding system customized for LMI’s independent contractors.

How LMI’s ServiceNow Capabilities Drive Meaningful Results:

Leveraging ServiceNow for Customer Success

LMI introduced a ServiceNow-based solution to streamline the application and data management processes for the Department of Defense Innovative Readiness Training (IRT) program. Digital workflows have permitted IRT staff to dedicate more time for outreach to DoD and community stakeholders.

LMI was a proud Silver Sponsor of the 2020 ServiceNow Federal Forum. 


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