ServiceNow
We have the expertise and flexibility to handle the federal government’s ServiceNow needs.
Our goal as a trusted premier partner with ServiceNow is to help clients get the most out of their investment. We do this by developing unique capabilities, building scalable systems, creating best-practice solutions, and following a standard implementation process. This enables us to respond quickly and efficiently to our client’s needs and ensure they get the features they need, in a stable and maintainable system.
We are focused on demonstrating excellence in the key areas where there is high demand and we have strong technical expertise. We recruit people with strong technical acumen, test them to confirm they have the necessary skills, ensure they obtain ServiceNow certifications, and empower them to build great software solutions for our clients. Half of our developers each possess over five years of experience with the ServiceNow platform. In addition, all our staff members have gone through a comprehensive training program before supporting any client engagements.
How LMI’s ServiceNow Capabilities Drive Meaningful Results
-
Rapid Implementations
The LMI team recently implemented change and release management as well as several custom processes for a defense customer in less than 7 months. This enabled our client to move these processes off a legacy, home-grown system; improved reporting capabilities; and reduced data errors and manual entry. As a bonus, this shift lowered support costs and allowed the client to redesign these processes along the way.
-
Creative Solutions
Our consultants launched three major application processes that replaced paper-and-pencil processes for the Innovation Readiness Training (IRT) program. We utilized our custom, multi-page application to integrate seamlessly with out-of-box ServiceNow features.
-
Sustainable Development
Developed a grants management system for Department of Defense’s SMART Scholarship Program. The system allows for tracking and management of all aspects of the process, from application through completion of service requirements. This system serves thousands of users, includes several portals for different user groups, and contains dashboards and advanced PDF and document manipulation functionality.
Programmatic Efficiencies & Effectiveness
Our team delivers the insights, tools, people, and processes for lifecycle program management, planning, and operations support as well as full-scope financial solutions.
Related Content
Explore All-
Press ReleaseLMI Awarded United States Postal Service Enterprise Program Services IDIQ
LMI was one of the companies recently awarded an Enterprise Program Services (EPS) indefinite delivery, indefinite quantity (IDIQ) contract with a maximum value of $670 million, and a 4-year base contract period plus two 2-year option periods.
-
White PaperHow to Strengthen Cybersecurity Strategic Planning
Boards and executive teams spend months each year developing and reviewing strategic plans. But what happens next once it has been approved? When it comes to something as critical as your organization’s cybersecurity, the specific plans put in place should always remain adaptable and adjust as requirements change. An effective cybersecurity plan should address evolving threats while aligning with an organization’s mission, strategy and budget, but the strategic planning required for execution is often overlooked.
-
White PaperCOVID-19 and Supply Chain Resilience: What’s Next?
LMI hosted the Potomac Officers Club event, Supply Chain Resilience and COVID-19: What’s Next? on June 11, 2020. Government leaders and logistics experts discussed the pre-COVID-19 supply chain, effects from COVID-19, and investment areas for resilience. This paper summarizes poll data collected from audience members as well as insights from the panel.
-
Innovation at the Pace of Need™Three Considerations for VA and DHA Digital Transformation
The transformation will improve organizations and patient outcomes. LMI experts have been strategic partners throughout other large-scale digital transformations and offer insights to help these projects succeed.
-
Press ReleaseLMI Selected as 2020 U.S. Postal Service Supplier Performance Award Winner
U.S. Postal Service selects LMI as a Service Supplier Performance Award recipient for their work in, project, program and portfolio management. LMI has supported the U.S. Postal Service for over 20 years to foster innovation to improve process and program performance.
-
Press ReleaseLMI Selected as 2022 U.S. Postal Service Supplier Excellence Award Winner for Second Consecutive Year
Out of 12,400 suppliers, LMI is one of four recipients in the supplier excellence category, which recognizes exceptional quality and on-time delivery performance. LMI was recognized for our contributions to several strategic programs, including implementing updated program and portfolio management planning initiatives into the Postmaster General’s (PMG’s) Strategic Portfolio Planning.
-
Press ReleaseLMI Selected to Expand Support to U.S. Army Through STEPSS Contract
LMI has been selected to support the U.S. Army’s Combat Capabilities Development Command Chemical Biological Center (DEVCOM CBC). This 10-year, potential $869 million Scientific, Technical, Engineering and Program Support Services (STEPSS) multiple-award task order contract will allow LMI to continue helping prepare the U.S. Army to detect and respond to chemical, biological, radiological, and nuclear (CBRN) threats.
-
Press ReleaseLMI Selected to Support HHS ASPR’s Countermeasures Acceleration Group
LMI has been awarded a two-year, $24 million contract to provide support to the U.S. Department of Health and Human Services (HHS) Assistant Secretary for Preparedness and Response’s (ASPR) Countermeasures Acceleration Group (CAG).
-
Press ReleaseLMI Selected to Support the Office of the Deputy Assistant Secretary of Defense for Energy
LMI will support the Office of the Deputy Assistant Secretary of Defense for Energy by furnishing strategic planning, analysis, programming, and functional energy expertise. This award represents LMI’s first contract with this organization since the operational energy and installation energy offices and roles were combined.
-
Press ReleaseLMI to Support Policy Management and Reporting for DoD Security Cooperation
LMI will assist the Department of Defense (DoD) in streamlining policy development and reporting for its security cooperation activities in support of the Defense Security Cooperation Agency (DSCA), with a total potential contract value of approximately $5 million.
-
Our TeamKelley Flores
Kelley Flores handles day-to-day business operations for LMI’s markets & growth organization. Prior to her role as chief of staff, Kelley led LMI's internal communications strategies and campaigns by bringing a change framework to key enterprise initiatives across an increasingly dispersed workforce.
-
What We DoChange Management
For federal agencies to become more agile and responsive to mission needs, enterprise-wide change is often required. To support this transformation, LMI built an organizational change management (OCM) model to assess an agency’s operating environment, identify priorities, and furnish strategies that facilitate effective adoption.
-
Innovation at the Pace of Need™Forge™ Technology Studio: Prototypes
Our prototypes are shaping the nation of next. From developing a wearable integrated sensor platform (WISP) that drives decision-making to shaping solutions that streamline supply chains like LogSmart™ Supply, our work at the edge of possible reimagines mission capability.
-
What We DoNational Security, Science & Technology
LMI deploys experts in chemical, biological, radiological, and nuclear (CBRN) defense and preparedness; life sciences and biosecurity; and program management to enhance mission effectiveness of clients conducting weapons of mass destruction (WMD) mitigation, global threat reduction, and non- and counter-proliferation activities.
-
Insights‘Tis the Season of Lame Duck Appropriations
It’s no surprise the federal government is operating under a continuing resolution (CR)—timely passage of appropriation bills has been a rarity for decades. The burning question is, what will happen when the current CR ends during this lame-duck congressional session?
-
Press ReleaseLMI Awarded the Joint Artificial Intelligence Center (JAIC) Data Readiness Artificial Intelligence Development (DRAID) Program Basic Ordering Agreement (BOA)
LMI will provide a broad spectrum of data management and analytic services for the Department of Defense (DoD) Joint Artificial Intelligence Center (JAIC) with the goal of accelerating artificial intelligence (AI) scaling across the department.
-
Innovation at the Pace of Need™Aircraft Sustainability Model (ASM®) Sparing Model
The Aircraft Sustainability Model (ASM®) sparing model is a state-of-the-art method for developing spares requirements to support high-technology systems. Over the last 30 years, the ASM® sparing model's advanced algorithms and user interfaces have made it an international leader in computing spares requirements.
-
InsightsIntegrating IoT and Sensors To Improve Infrastructure Management Systems
When paired with AI/ML, the data provided by IoT devices and sensors offer insights on the status and condition of assets while enhancing utility, efficiency, and resiliency. Our experts weigh in on what is important to consider when implementing these technologies to improve infrastructure management.
-
InsightsManaging Up to Achieve Success for You, Your Supervisor, and Your Organization
No matter your level, managing up is a soft skill that’s essential for getting things done, succeeding at your job, or getting promoted. Thousands of books have been written on this topic because our individual success not only depends on how well we do our jobs, or how we collaborate with our colleagues, or even how good we are at managing people under our own supervision, but also on how well we manage our relationships with the people above us. Easier said than done, right? That may be true, but there are several things you can do to help.
-
Press ReleaseLMI Migrating the Maintenance and Availability Data Warehouse to Advana
LMI has been awarded a 1-year, $1.5 million contract for a one-time data migration from the LMI-created Maintenance and Availability Data Warehouse (MADW) to the Advana Data Warehouse for the Joint Artificial Intelligence Center.
-
Press ReleaseLMI Forms Digital and Analytic Solutions Unit to Accelerate Technology-Enabled Transformation for Federal Agencies
LMI has named Karen Britton as chief digital officer and vice president of marketing and communications and Josh Wilson as vice president of digital and analytic solutions, a new business unit resulting from the merger of its advanced analytics and digital services practices.
-
Culture NewsEmployee Spotlight: Mark Stammler, Consultant, Data Engineering
Mark Stammler, Data Engineering consultant, has experience that spans multiple service lines at LMI, starting as an intern in 2019 and most recently becoming a consultant supporting customers in the data operations service line. Learn about his accomplishments, what he enjoys about working at LMI, and his advice to early career professionals.
-
Press ReleaseLMI to Continue Support of DLA R&D Efforts
LMI will continue supporting the Defense Logistics Agency by providing cutting-edge innovations to improve its technology and business processes. LMI will furnish support in the areas of planning, procurement, product quality, technical data, and data management.
-
Press ReleaseLMI to Continue Army Enterprise Systems Integration Program Support
LMI will continue to provide program management, business transformation, technical, and professional advisory services to the Project Manager, Army Data and Analytics Platforms (PM ARDAP), with a new three-year, $211 million award. LMI’s capabilities will enable the Army to modernize business operations and implement integrated management systems to transform Army enterprise resource planning and data systems.
-
Press ReleaseLMI Builds the Next Generation of DoD Civilian Scientists and Engineers with the SMART Scholarship-for-Service Program
LMI has been awarded a new five-year, $450 million contract supporting the Department of Defense’s Science, Mathematics, and Research for Transformation (DoD SMART) Scholarship-for-Service Program.
-
Press ReleaseLMI Awarded DHA's OMNIBUS IV IDIQ Contract in All Four Market Segments
LMI has been awarded the Defense Health Agency (DHA) OMNIBUS IV indefinite delivery, indefinite quantity (IDIQ) $10 billion contract in all four market segments: (1) Research and Development; (2) Research and Development Support Services; (3) Regulatory Processes; and (4) Translational Science Support and Services.
-
Press ReleaseLMI and TCS Uncover Climate Risks to F-35, Announce Enhanced Climanomics Platform
Coastal flooding, temperature extremes, and storm damage could significantly disrupt the availability of facilities supporting the F-35 weapon system over the next 30 years, according to a joint analysis by LMI and The Climate Service (TCS).
-
Press ReleaseKristen Cheman Named LMI Vice President of Digital & Analytic Solutions
LMI has promoted Kristen Cheman to vice president of digital & analytic solutions, where she combines subject matter expertise and leading-edge technologies to bring the best ideas and digitally-enabled services to our customers.
-
Press ReleaseJoe Niehaus and Zaki Saleh Join LMI’s Senior Leadership Team
LMI promoted Joe Niehaus to senior vice president of the logistics service line and welcomes Zaki Saleh as senior vice president of the health & civilian market.
-
People Powering Possible™Diversity, Equity, Inclusion & Accessibility
We’re committed to diversity, supporting equity, inclusion, and accessibility for all. LMI's employee resource groups offer targeted opportunities for leadership, collaboration, networking, outreach, and professional development.
