ServiceNow

Digital Services

 

We have the expertise and flexibility to handle the federal government’s ServiceNow needs.

Our goal as a trusted premier partner with ServiceNow is to help clients get the most out of their investment. We do this by developing unique capabilities, building scalable systems, creating best-practice solutions, and following a standard implementation process. This enables us to respond quickly and efficiently to our client’s needs and ensure they get the features they need, in a stable and maintainable system.

We are focused on demonstrating excellence in the key areas where there is high demand and we have strong technical expertise. We recruit people with strong technical acumen, test them to confirm they have the necessary skills, ensure they obtain ServiceNow certifications, and empower them to build great software solutions for our clients. Half of our developers each possess over five years of experience with the ServiceNow platform. In addition, all our staff members have gone through a comprehensive training program before supporting any client engagements.

ServiceNow Premier Partner Badge

ServiceNow Capabilities

IT Service Management (ITSM)

Using ServiceNow, LMI offers change management, incident management, customer service and helpdesk, and problem management support to our federal customers. Our highly trained staff members are deeply familiar with these processes, which help to automate workflows and improve productivity.

 

IT Business Management (ITBM)

We employ agile methodology to ensure our clients see results. With financial, portfolio, governance, risk, and compliance management, ServiceNow easily connects to other systems within an organization by using industry-standard connection protocols. With improved project quality, budget planning, and resource balancing, our clients see meaningful outcomes in real time.

 

Human Resources (HR)

Nearly 50% of our ServiceNow developers have experience with the HR modules, which automate and streamline processes, enabling self-service employee requests and increasing employee satisfaction. The application offers tailored, automated, and paperless solutions for onboarding, performance management, and other life events.

 

Custom Applications

LMI has built many custom applications to improve management processes for both civilian and military agencies. In addition, our ServiceNow-certified team of experts has implemented an onboarding system customized for LMI’s independent contractors.

How LMI’s ServiceNow Capabilities Drive Meaningful Results:

Rapid Implementations

The LMI team recently implemented change and release management as well as several custom processes for a defense customer in less than 7 months. This enabled our client to move these processes off a legacy, home-grown system; improved reporting capabilities; and reduced data errors and manual entry. As a bonus, this shift lowered support costs and allowed the client to redesign these processes along the way.

Creative Solutions

Our consultants launched three major application processes that replaced paper-and-pencil processes for the Innovation Readiness Training (IRT) program. We utilized our custom, multi-page application to integrate seamlessly with out-of-box ServiceNow features.

Sustainable Development

Developed a grants management system for Department of Defense’s SMART Scholarship Program. The system allows for tracking and management of all aspects of the process, from application through completion of service requirements. This system serves thousands of users, includes several portals for different user groups, and contains dashboards and advanced PDF and document manipulation functionality.

Leveraging ServiceNow for Customer Success

LMI introduced a ServiceNow-based solution to streamline the application and data management processes for the Department of Defense Innovative Readiness Training (IRT) program. Digital workflows have permitted IRT staff to dedicate more time for outreach to DoD and community stakeholders.

Matt Granger

Matt joined LMI from ServiceNow, where he led a team of solutions consultants focused on the federal civilian market, including NASA and the departments of Veterans Affairs, State, and Transportation. 

Matt Granger,
Principal, Solutions Architecture

Meet Matt

LMI was a proud Silver Sponsor of the 2020 ServiceNow Federal Forum. 

Bethany Allaway

A ServiceNow-certified administrator and applications developer, Bethany leads LMI’s client-facing ServiceNow practice.

Bethany Allaway,
Sr. Consultant, Software Development

Meet Bethany

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