ServiceNow Capabilities
IT Service Management (ITSM)
Using ServiceNow, LMI offers change management, incident management, customer service and helpdesk, and problem management support to our federal customers. Our highly trained staff members are deeply familiar with these processes, which help to automate workflows and improve productivity.
IT Business Management (ITBM)
We employ agile methodology to ensure our clients see results. With financial, portfolio, governance, risk, and compliance management, ServiceNow easily connects to other systems within an organization by using industry-standard connection protocols. With improved project quality, budget planning, and resource balancing, our clients see meaningful outcomes in real time.
Human Resources (HR)
Nearly 50% of our ServiceNow developers have experience with the HR modules, which automate and streamline processes, enabling self-service employee requests and increasing employee satisfaction. The application offers tailored, automated, and paperless solutions for onboarding, performance management, and other life events.
Custom Applications
LMI has built many custom applications to improve management processes for both civilian and military agencies. In addition, our ServiceNow-certified team of experts has implemented an onboarding system customized for LMI’s independent contractors.