Commitment to Quality
LMI’s commitment to quality can be found at the heart of our every client engagement.
Quality Counts
LMI understands the criticality of systems and processes that manage the quality of work we do for our clients. The way we hold ourselves accountable to established standards ensures rigor and consistency in our client deliverables.
LMI lives our commitment to quality through our quality management system, which complies with the ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2013 standard and the requirements of CMMI Development Maturity Level 3 and CMMI Services Maturity Level 3. We are committed to
- conducting every client project following the principles of a standard, proven quality management system,
- assigning only qualified employees to projects,
- ensuring all products and services consistently meet customer requirements and expectations, and
- continuously improving our processes to identify efficiencies and ensure effectiveness.
Patricia Birdseye
Director, Quality Management Process ImprovementPatricia Birdseye leads organizational quality at LMI through a risk-based approach to implementing business processes.
