We have the expertise and flexibility to handle the federal government’s ServiceNow needs.

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Our goal as a trusted premier partner with ServiceNow is to help clients get the most out of their investment. We do this by developing unique capabilities, building scalable systems, creating best-practice solutions, and following a standard implementation process. This enables us to respond quickly and efficiently to our client’s needs and ensure they get the features they need, in a stable and maintainable system.


We are focused on demonstrating excellence in the key areas where there is high demand and we have strong technical expertise. We recruit people with strong technical acumen, test them to confirm they have the necessary skills, ensure they obtain ServiceNow certifications, and empower them to build great software solutions for our clients. Half of our developers each possess over five years of experience with the ServiceNow platform. In addition, all our staff members have gone through a comprehensive training program before supporting any client engagements.


How LMI’s ServiceNow Capabilities Drive Meaningful Results

  • Rapid Implementations

    The LMI team recently implemented change and release management as well as several custom processes for a defense customer in less than 7 months. This enabled our client to move these processes off a legacy, home-grown system; improved reporting capabilities; and reduced data errors and manual entry. As a bonus, this shift lowered support costs and allowed the client to redesign these processes along the way. 

  • Creative Solutions

    Our consultants launched three major application processes that replaced paper-and-pencil processes for the Innovation Readiness Training (IRT) program. We utilized our custom, multi-page application to integrate seamlessly with out-of-box ServiceNow features. 

  • Sustainable Development

    Developed a grants management system for Department of Defense’s SMART Scholarship Program. The system allows for tracking and management of all aspects of the process, from application through completion of service requirements. This system serves thousands of users, includes several portals for different user groups, and contains dashboards and advanced PDF and document manipulation functionality. 

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Matt Granger

Principal, Solutions Architecture Meet Matt

Matt Granger

Principal, Solutions Architecture

Matt Granger leads solutions architecture for LMI’s Digital Services service line, specializing in ServiceNow and enterprise applications.

Programmatic Efficiencies & Effectiveness

Our team delivers the insights, tools, people, and processes for lifecycle program management, planning, and operations support as well as full-scope financial solutions. 

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